Return And Shipping Policy

 

Memobrick Refund Policy

At Memobrick, we are dedicated to ensuring your satisfaction with our products. We understand that there may be instances where you need to return a product, and we are here to assist you with our refund policy.

We only accept refunds if your order you made your purchase in a window of 8 days and a member of our team accepted your return

Please read the following guidelines carefully before initiating a refund:

we offer a 8-day refund policy.

1. Eligibility for Refund

Refunds are available for most products except for frames.

Refunds can only be issued for demage items.

custom items are not refundable

2. Refund Process (only if your order was made in a window of 30 days)

To request a refund, please send the item you wish to return to the following address:
Memobrick
1300 NE 161st St
North Miami Beach, FL 33162
Ensure that the item is securely packaged to prevent damage during transit.

3. Inspection and Restocking Fee

Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund.
A restocking fee of $15.00 will be deducted from your refund to cover handling and processing costs.

4. Refund Issuance

Once the inspection is complete and the item is deemed eligible for a refund, we will process your refund.
Refunds will be issued to the original payment method used during the purchase.
Please allow 3 business days for the refund to be reflected in your account, depending on your payment provider.

5. Exceptions

Frames: We do not accept returns or issue refunds for frames. Frames are considered final sale items and are non-refundable.
6. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at support@memobrickofficial.com . Our team will be happy to assist you with any inquiries you may have.

7. Changes to this Policy

Memobrick reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.
Thank you for choosing Memobrick. We appreciate your business and strive to provide you with the best possible shopping experience.

Shipping Policy: We offer shipping to customers within the United States. Shipping costs will vary depending on your location. The shipping cost will be displayed at checkout and ranges from $10 to $18.

We aim to process and ship your order within 1-2 business days of receiving it. Once your order has shipped, you will receive a tracking number via email.

Please note that shipping times may vary depending on your location.

 International Shipping: For our international customers, please note that additional customs fees, import duties, taxes, or other charges may apply. These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. We recommend that you check with your country's customs office to understand the applicable fees before placing your order.

If you have any questions or concerns about our refund or shipping policy, please don't hesitate to contact our customer service team at support@memobrickofficial.com

Thank you for shopping at MemoBrick